POLICY
It is the policy of Actaris that no returned materials will be accepted from any one without a Return Material Authorization (RMA) number clearly visible on the exterior of the shipping container. Returned materials using the RMA number constitutes an agreement to comply with this policy and procedure. Goods received that are not in compliance will be returned to the sender and any cost incurred will be invoiced to the end user.
PROCEDURE
1. Prior to shipping, the sender will complete the RMA Form, the RMA Certification, and fax it to Actaris to request a RMA number. (Any first time requestor should complete our Customer's Credit Information Form in order for us to assign an account number for processing the request). The request will identify the material(s) to be reviewed, and either state that the device(s) are empty and free of all process and cleaning substances. Provide a Material Safety Data Sheet (MSDS) for the substances in the device(s) with your request. For non-warranty request, a purchase order must be sent with the request. Contact Actaris for the evaluation and/or calibration fee amounts.
2. The sender will contact Actaris for instructions on opening any closed cavity if a leak into the closed cavity is suspected.
3. Actaris will not accept any goods wetted with process or other fluid unless the MSDS has been submitted in advance for review and received written approval.
4. The returned material(s) must be:
(a) fully and accurately described by the proper shipping names;
(b) properly classified, packed, marked and labeled, and;
(c) in proper condition for transport by highway according to applicable international and national government regulations, the laws and regulations of the State of South Carolina and all other applicable laws and regulations.
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RMA Authorization Form
RMA Certification Form
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